Hundreds of Citizens Bank customers woke up to negative account balances Wednesday, with some claiming hundreds of dollars were missing, though none withdrew or spent the money, CBS Boston reported.
Many claimed that charges from their Feb. 1 transactions were duplicated Feb. 22, leading to missing funds and overdraft fees, according to the television outlet.
Citizens notified customers in a tweet Wednesday of potential technical problems pertaining to some accounts.
The lender warned those affected by the issue not to publicly share their personal identifying details or account information as Twitter flooded with posts from customers venting their anger at the bank.
There is no evidence that a cyberattack spurred the technical issue that resulted in duplicate transactions in some customer accounts , a Citizens Bank spokesperson told Banking Dive in an email. The duplicate transactions were in both debits and deposits, according to the bank.
“Yesterday, Citizens experienced a technical issue that showed duplicate transactions in some customer accounts,” Rory Sheehan, head of enterprise communications at Citizens Financial Group, said Thursday. “As of this morning, the issue is resolved. Any fees customers incurred because of this incident will be rebated. We apologize for any inconvenience this has caused.”
